Introduction We value the trust you place in us and recognize the importance of secure transactions and information privacy. This Privacy Policy describes how Double Tick (referred to as "we," "our," or "us") collects, uses, shares, protects, or otherwise processes your personal information through our website https://www.doubletick.online. By visiting this website, providing your information, or availing any of our products or services, you expressly agree to be bound by the terms and conditions of this Privacy Policy, as well as the applicable laws of your country regarding data protection and privacy. If you do not agree, please do not use or access our website.

Collection We collect your personal information, including identity, demographic, and interaction data when you use our website, services, or interact with us. This information may include your name, date of birth, address, telephone/mobile number, email ID, occupation, and any other information you provide during sign-up or registration. In certain cases, we may request additional information such as your PAN, GST number, government-issued ID cards/number, and Know-Your-Customer (KYC) details to determine your eligibility for specific products, services, or events. We may also collect sensitive personal information, such as your bank account or credit/debit card details, biometric information, or passwords, to facilitate certain features on our website and enhance your shopping experience. Additionally, we may collect information about your shopping behavior, preferences, call data records, device location, voice, browsing history, and other details you provide to us. Our aim in collecting this information is to offer you a safe, efficient, and customized experience. It enables us to provide services and features that cater to your needs and personalize your experience on our website. While browsing our website, you can choose to remain anonymous and withhold personal information. However, providing certain information may be necessary to access specific services or features. We may track your buying behavior, preferences, and other information you choose to provide to us to better understand and serve you. This information is compiled and analyzed on an aggregated basis, and it may include details such as the URL you came from or the URL you navigate to, your computer browser information, and IP address. If you participate in our loyalty program or third-party loyalty programs offered by us, we collect and store personal information such as your name, contact number, email address, date of birth, gender, lifestyle information, demographic and work details. This information is provided by you or through third-party business partners operating platforms where you can earn loyalty points for purchases. We may also collect information related to your transactions on our website and such third-party platforms. Please note that when a third-party business partner collects your personal information directly from you, their privacy policies govern the use of that information. We are not responsible for their privacy practices or the content of their privacy policies. We recommend reviewing their privacy policies before disclosing any information. If you set up an account or engage in transactions with us, we may require additional information such as your billing address, credit/debit card number, expiration date, payment instrument details, and tracking information. If you choose to post messages, personalized messages, images, photos, gift card messages, or reviews on our website, or if you use voice commands to shop, we will collect the information you provide. Please exercise caution while posting messages, personal details, photos, and reviews, as such content will be publicly accessible. We retain this information for dispute resolution, customer support, internal research, and troubleshooting purposes as permitted by law. If you send us personal correspondence or if other users or third parties contact us regarding your activities on our website, we may collect and store that information in a file specific to you. While certain sections of our website can be accessed without registration, any personal information you provide after registration will no longer be anonymous to us. If you become aware of any unauthorized request for your sensitive information, please report it to the appropriate law enforcement agency.

Use

We use your personal information primarily to provide you with the requested services and products. In addition, we may use your information for marketing purposes, but we will always provide you with the option to opt-out of such communications. The personal information we collect helps us assist sellers and business partners in order fulfillment, enhance your customer experience, resolve disputes, troubleshoot issues, ensure a safe service, collect payments, measure consumer interest, inform you about offers, and customize your overall experience on our website. We may also use your personal information to detect and prevent fraud, unauthorized activities, and other illegal actions.