At Double Tick, we want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your order, we offer a hassle-free return and exchange policy. Please review the following guidelines and procedures for returning or exchanging items.

Eligibility For Returns And Exchanges

1.1 We accept returns and exchanges within 7 days from the date of delivery.
1.2 To be eligible for a return or exchange, the item(s) must be unused, unworn, and in the same condition as received.
1.3 Some products may be exempt from return or exchange due to hygiene or safety reasons. These include but are not limited to underwear, swimwear, and personalized/customized items. Please check the product description for specific details

Return And Exchange Process

2.1 To initiate a return or exchange, please follow these steps:
- Contact our customer support within the specified return/exchange period to request a return or exchange.
- Provide your order number, product details, and the reason for the return or exchange.
- Our customer support team will guide you through the return or exchange process and provide you with the necessary instructions.

Return And Exchange Conditions

3.1 The following conditions apply to all returns and exchanges:
- The item(s) must be in their original packaging with all tags, labels, and accessories intact.
- Any promotional items or freebies included with the purchase must also be returned.
- The return/exchange must be accompanied by the original proof of purchase (order confirmation or receipt).
- The customer is responsible for the shipping costs associated with the return or exchange, unless the return is due to our error or a defective product

Refunds

4.1 Upon receiving and inspecting the returned item(s), we will process the refund according to your original payment method.
4.2 Please allow 2-3 business days for the refund to be reflected in your account. The refund amount will exclude any shipping charges incurred.

Exchanges

5.1 If you wish to exchange an item for a different size, color, or style, please follow the return process mentioned above and place a new order for the desired item.
5.2 The new order will be subject to availability, and any price differences will be applicable.

Damaged Or Defective Items

6.1 If you receive a damaged or defective item, please contact our customer support immediately.
6.2 We may require photographic evidence or additional information to assess the issue.
6.3 We will arrange for a replacement or provide a refund, including any shipping charges incurred.

Non-Returnable Items

7.1 Certain items are non-returnable and non-exchangeable, including:
- Items marked as final sale or clearance.
- Personalized or customized items.
- Underwear, swimwear, and intimate apparel (for hygiene reasons).
- Products that have been used, altered, or damaged by the customer.

Contact Us

8.1 If you have any questions or concerns regarding our Return and Exchange Policy, please contact us at

info@doubletick.online

or through the contact information provided on our Website.
By making a purchase from Double Tick, you agree to comply with this Return and Exchange Policy. We reserve the right to modify or update this policy at any time, and any changes will be effective immediately upon posting on our Website.